Privacy

The Reptile Club and HatchLog (collectively, “we”, “our”, or “us”) are operated by The Reptile Club LLC, based in Utah, United States. The Reptile Club is the public registry at reptileclub.com; HatchLog is the breeder app that issues records to that registry. This Privacy Policy explains what information we collect, how we use it, and what rights you have over your data.

Information we collect

We collect the following categories of information:

• Account information: your name, email address, and password (stored as a hash). Optional profile information you choose to add, including a location (city/region/country) for breeder accounts. Location, if provided, is shown publicly alongside your breeder identity on The Reptile Club's public Registry surfaces. The current surface is your Registry record at reptileclub.com. Additional surfaces may be added as the Registry grows. You can change or remove your location at any time from your account page.
• Records you create: information you enter into HatchLog (animals, clutches, hatch dates, weights, photos, notes, and breeder profile data).
• Pedigree facts: when you register an animal, the resulting pedigree (parents, hatch date, morph, sex, breeder of record, three generations of ancestry) is recorded in the public registry of The Reptile Club.
• Usage information: diagnostic and usage data such as device type, OS version, app version, IP address (used for coarse geographic reporting and abuse prevention), crash logs, and basic analytics events. We use this to keep the app working.
• Purchase history: if you subscribe to HatchLog Pro or buy registration credits, we record what you bought and your subscription status (active, expired, free trial) so the app knows what features to unlock and how many credits you have. Payment itself is processed by Apple or Google. We never see or store your card number.

How we use your information

• To provide and operate the HatchLog app and the Registry website;
• To issue and verify Certificates of Pedigree;
• To respond to your support requests;
• To send you essential account, billing, and security communications;
• To diagnose problems, fix bugs, and improve the Service.

Data storage and security

We store data on managed cloud infrastructure (Google Cloud / Firebase) with industry-standard encryption in transit and at rest. We follow reasonable security practices but no system is perfectly secure; you use the Service at your own risk.

Third-party services

We use a small number of third-party services to operate The Reptile Club and HatchLog. Each has its own published privacy practices that govern the data they receive.

For the HatchLog mobile app:

• Google Firebase: provides authentication, database (Firestore), file storage, and analytics.
• RevenueCat: handles receipt validation for subscriptions and credit purchases, and tracks subscription status across devices. Receives your app user ID and purchase history. Does not receive your name, email, or other personal information.
• Apple App Store and Google Play: process payments for HatchLog Pro subscriptions and registration credit purchases. Card details are handled entirely by these platforms; we do not see or store them.

For the reptileclub.com website:

• Google Firebase: provides authentication, hosting, and analytics for the website.
• Web3Forms: processes contact-form messages submitted through the Contact page on the website.

We share only the data necessary for each service to perform its function.

Data sharing

We do not sell your personal information. We share data only as necessary to operate the Service, comply with the law, or protect our rights and the rights of others. Pedigree facts you publish to the Registry are public by design (that is the point of a public registry) and are visible to anyone with the RC code.

Data retention and deletion

We retain account data for as long as your account is active. You can delete your account at any time from within the HatchLog app (Settings → Account → Delete account), or by emailing support@reptileclub.com. We will remove your account and personal data within 30 days. Pedigrees you have issued to the public Registry remain on the public record after account deletion, but they will no longer be linked to your personal account. This is essential to the integrity of the lineage system; pedigrees that could be erased on demand would not be a credible record.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate personal data;
• Request deletion of your personal data, subject to the Registry exception above;
• Object to or restrict certain processing;
• Receive your data in a portable format.

To exercise any of these rights, email support@reptileclub.com.

Children’s privacy

HatchLog is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced via an in-app notice or by email. The “Last updated” date at the top of the page reflects when the policy was last changed.

Contact

Questions about privacy? Email support@reptileclub.com.